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Our management ideal at D'ORIGENN is to generate total customer satisfaction, both in our products and in the delivery process, for these reasons we always seek the best solution for our customers and members.
Product changes or returns may be made for the reasons and within the periods indicated below:
Changes or returns due to failures or defects: changes or returns may be made in the event that the products present failures or defects not attributable to the customer, this guarantee applies up to forty-eight (48) hours after the product is delivered.
Product changes or returns may be made for reasons attributable to customer tastes within a period of forty-eight (48) hours, from the delivery of the product. In the case of certain articles and / or products, these must be returned in their original packaging and sealed for their due claim.
1. Product in poor condition. Complaints or requests for changes are received before forty-eight (48) hours after the product is delivered.
2. Expired Products. Complaints or requests for changes are received before forty-eight (48) hours then delivered the product.
In the case of perishable products, it is our policy to grant the right to return any item purchased at DORIGENN.CO within two (2) days from the date of receipt if it is in poor condition and / or damaged or dated. previous expiration date.
Any item purchased from DORIGENN.CO , returned in its original packaging and / or packaging and in perfect condition will be accepted back. The client will not have to provide any explanation.
It is the responsibility of DORIGENN.CO , replace said item or product or make a refund if the customer requests it. This action will take a maximum period of 15 business days from receipt of the return.
Before making the return, you will have to notify the Customer Service department at (+57) 3015221930 or by mail email@example.com .
If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, DORIGENN.CO will bear the costs of the return and new shipment. If the reason for the return is NOT satisfaction of the same, we will reimburse the amount plus NO shipping costs or return costs.
CANCELLATION OF THE ORDER:
In the case of non-personalized products; If the cancellation of the order arrives before the merchandise leaves, the customer will not have any expenses. In the case of a cancellation after the order has been shipped, the shipping costs will be borne by you.
Cancellations are accepted with a maximum period of 24 hours after placing the order. Otherwise, the user must assume and / or cancel the value thereof.
It is important to take into account that D'ORIGENN sells perishable food products, in some cases organic products, free of preservatives and / or preservatives that extend the useful life of the product, which is why these must be consumed as soon as possible, stored in cool places without humidity that affects the product once its packaging is opened.